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Membership upgrade problems

Has anyone paid to upgrade membership?    I  did yesterday and it hasnt upgraded or letting me send more messages.  Any ideas to a solution?

Sorry for the delay, my dad is very ill and I his caregiver. Have to process upgrades manually. will get it done in a few minutes!

thank you  that would be great.   Ill erase this message when it been changed.  

 

Sorry about your dad,  that sucks.  :(  

Thanks! Just updated you. May have to log out and back in to see it. You can leave the post up in  case I've missed others

I logged off and in  and it says platinum,  but I still cant send messages.